Death. Warmed. Up.
Jul. 14th, 2008 04:11 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
erastesI should have seen the signs with all the sleeping I've been doing recently.. But I'm sick. Raging headache, a bit of a temperature and I feel sick. Been in bed most of the day (snuggled up with cats, bless 'em, Mummy being sick is the best day!) and have now got up but I'm not feeling any better.
I had to ring the Council this morning, because we all how much fun THAT is, right? I'd got a letter saying that I hadn't replied to a request for further information regarding my claim for Council Tax Benefit. Well, that's probably because I never received any such request! So. I rang the Council and after 20 minutes of "You are number 1 in the queue" and "Your call is important to us" and "you can also get further information online" I got through to someone. All I can say is that it seemed like his first day on the job.
Me "Hello. I've got a letter here saying I didn't respond to further information yada yada, but I didn't get that first letter."
Him "What does the letter say?" (Obviously they have no copies on file)
Me: "Reads letter to him, although it's obviously a stock letter."
Him: "That means that you didn't reply to the letter we sent you."
Me: "Strangely enough I understand that part. But I didn't receive an earlier letter."
Him: *panicking* this is obviously reaching the realms of Quantum Council work, and he's unsure of his ground. "The computer said that it was dispatched on 25th June."
Me: *sweetly* Yes, but the thing is - you may have dispatched it, but I never RECEIVED it.
Him; *puzzled silence. Rustling* Are you saying you didn't get the letter sent on 25th June?
Me: *PH balance shifting* Yes - that's exactly what I'm saying.
Him: "Hang on while I find what else we need"
Me: *waits*
Him: "We need two proofs of your ID."
Me: "Even though I've been paying Council Tax on this property for 8 years? So you need my ID for benefit, even though you should have it - but you don't need it for me to PAY you."
Him: "Er... hang on....*rustling*....yes?"
Me: "Ok... What else?"
Him: "Er... hang on....*rustling*... proof of your National Insurance number.
Me: "What? How the hell am I supposed to prove that? And anyway, didn't I give all this stuff to the Jobcentre?"
Him: "Er. I don't know. It just says you need it. If you have a letter from us with it on, that'll do."
Me: "So you are saying that a proof of that, is a letter from you?"
Him: "Yes. *sounds pleased with himself* Is there anything else I can help you with?"
Me: "What do you mean, ELSE?"
No wonder I went back to bed with a sick headache.
I had to ring the Council this morning, because we all how much fun THAT is, right? I'd got a letter saying that I hadn't replied to a request for further information regarding my claim for Council Tax Benefit. Well, that's probably because I never received any such request! So. I rang the Council and after 20 minutes of "You are number 1 in the queue" and "Your call is important to us" and "you can also get further information online" I got through to someone. All I can say is that it seemed like his first day on the job.
Me "Hello. I've got a letter here saying I didn't respond to further information yada yada, but I didn't get that first letter."
Him "What does the letter say?" (Obviously they have no copies on file)
Me: "Reads letter to him, although it's obviously a stock letter."
Him: "That means that you didn't reply to the letter we sent you."
Me: "Strangely enough I understand that part. But I didn't receive an earlier letter."
Him: *panicking* this is obviously reaching the realms of Quantum Council work, and he's unsure of his ground. "The computer said that it was dispatched on 25th June."
Me: *sweetly* Yes, but the thing is - you may have dispatched it, but I never RECEIVED it.
Him; *puzzled silence. Rustling* Are you saying you didn't get the letter sent on 25th June?
Me: *PH balance shifting* Yes - that's exactly what I'm saying.
Him: "Hang on while I find what else we need"
Me: *waits*
Him: "We need two proofs of your ID."
Me: "Even though I've been paying Council Tax on this property for 8 years? So you need my ID for benefit, even though you should have it - but you don't need it for me to PAY you."
Him: "Er... hang on....*rustling*....yes?"
Me: "Ok... What else?"
Him: "Er... hang on....*rustling*... proof of your National Insurance number.
Me: "What? How the hell am I supposed to prove that? And anyway, didn't I give all this stuff to the Jobcentre?"
Him: "Er. I don't know. It just says you need it. If you have a letter from us with it on, that'll do."
Me: "So you are saying that a proof of that, is a letter from you?"
Him: "Yes. *sounds pleased with himself* Is there anything else I can help you with?"
Me: "What do you mean, ELSE?"
No wonder I went back to bed with a sick headache.
